I #$@$#@ HATE WALGREENS!
Posted 15 December 2008 - 01:04 PM
So I tell her, "I'll sit right here and call them." I called them, scheduled the appointment. Well then the psychiatrist's office gives me the run around. "I put in a note to get it refilled." Then I leave after calling the pharmacist a few choice words. I told her I'd have her ass fired. My grandmother called and told them if I had a seizure or anything happened to me, she'd sue their asses so bad their heads would spin. God, I love my grandmother.
The psych triage nurse calls me back an hour later. (The psych triage nurse and I do not get along and I refuse to see her in person. I think that twat needs medication her damn self!) "Oh I don't know if we can do this. You haven't been in the med clinic in quite some time. Are you still on 30 mg of Paxil, 5 mg of Zyprexa?" YES! "Well I don't think we can fill it. Let me talk to Dr. resident-of-the-week-who-rotates-thru." Finally, 4 hours later, I get a call that they approved it.
I go to pick it up. There is an old man ahead of me who asks for his prescription. They tell him he needs doctor authorization first. He asks for an emergency supply.
"Oh, have a seat, it will be about 5 minutes."
Hmmmmmmmm. isn't that strange? I asked. They said it depended on the medication.
Well it's not like it's Vicodin, Percocet, valium, Benzos? HELLOOOOOOO!!!!!! I've been on this shit since I was 17 - look in your records assholes!
How come they gave me an emergency supply 30 days ago but today could not? Hmmmmmmm.
All I know is that I will NOT patronize their shit pharmacy that I spend thousands of dollars a year at. I got my Paxil and hopefully will feel better but the withdrawal affects, brain shocks, and black spots I keep seeing (aren't those visual hallucinations?) are killing me right now and I'm short with my kids. Very short.
I'm so sick and tired of psychiatrists and pharmacists treating people like shit. Wait until Walgreens gets someone in there who hasn't had their major major meds for awhile and they refuse an emergency supply and when they come back and murder everybody in the place, they'll all cry about how senseless it was. Ridiculous.
Mentally ill people are treated like SHIT!!!!!!
Major depressive disorder, recurrent, severe/Agoraphobia with panic disorder/Borderline personality disorder/chemical dependency/chronic pain/PTSD.
Meds: Paxil 20 mg a day, Zyprexa 2.5 mg twice a day, amitriptyline 75 mg at bedtime. Weaning off Paxil to start Brintellix.
Posted 15 December 2008 - 01:35 PM
I was on Risperdal at the time, and when I went to dispose of the empty bottle, I tore off the label, only to find another label underneath where the other consumer's name, address, and phone number were clearly legible. I went back to Walgreens with the bottle and complained about their lack of respect for the person's privacy. The pharm told me, "we're allowed to use the medication again if the consumer doesn't pick it up." Sure, that WASN'T the issue. The pharm never seemed to understand that there was anything wrong with their violating the man's privacy.
I contacted the state pharmacy board in that state, and the dolt there wasn't sure that they'd done anything wrong...excuse me, federal privacy rights? Finally, he (dolt II) seemed to understand that there was something wrong....
I had all my prescriptions changed to another pharmacy, and I think I've been in a Walgreens two or three times in the last six years; I don't care that this was only one branch; their training of employees seemed lax, and there are plenty of other pharrmacies to which I can take my business.
Posted 15 December 2008 - 01:38 PM
The pharmacist is restricted by state laws. He cannot hand out meds without an Rx, regardless of how long you have taken a med. Some states allow a small leeway for urgent situations. You got your emergency 5 day supply. It's not the pharmacists fault you have problems with the clinic. Pharmacists can't suck Rx's from doctors. Also, every call he has to make to a doctor is a pill bottle he isn't filling for someone in line at the counter. Your pharmacist and the pharmacy can lose their licenses for violating state law, regardless of how shitty your head feels.
Being pissy with the triage nurse (and your medical providers) is not in your best interest anytime. You deal with her once every few months. She deals with 50 needy, crazy patients every day. Being polite and even a little sunshiny goes a long way when you need special favors. (I've been on the other side of the phone/window).
I hope you are feeling better. Nothing is worse than going thru brain zaps and head shifts. I hate them. Your pdoc really does need to see you in person so that he can talk to you and visually see how you are doing. So keep up with regular appointments. It will help lower your stress about dealing with the nurse and dodging appointments and getting refills on time.
**My work is done. Swimming for the nearest shore.**
Posted 15 December 2008 - 03:29 PM
AM is right. That pharmacist was bound by law and could have lost their license over handing out unprescribed drugs. You were lucky to get the emergency supply. I've never been granted that when I've asked.
I've learned that it is absolutely NOT an option to miss meds. For me I can't even miss one dose. This is why my priority is making sure I have enough refills and/or another appointment. It is no different than making sure you have insulin if you have diabetes.
If you don't like where you receive services, I'm sure there are private psychiatrists you could use. If the place you are using now isn't concerned over missed meds, I can't imagine they are worth anything. You said something about the triage nurse. I really hope by "medicine clinic" you don't mean emergency room. Because they will most definitely get tired of seeing you.
The bottom line is that this is all your responsibility and you need to get an appointment far enough in advance in case this stuff happens. Good luck.
I don't care if they're fake or real, I just thank them for showing up at all.
I have black periods. Who does not? But they are not a part of me;
they are not a part of illness, but a part of my being. What am I saying?
I have the courage to have them. Four o' clock in the morning. This sucks."
-Alkaline Trio "Warbrain"
"You say I'm fixable. A classic case, lack of will. I say I don't wanna try, I'd rather sit here all night."
-Alkaline Trio "My Standard Break From Life"
Posted 15 December 2008 - 05:08 PM
Must be rude
A Duche Bag
Present RX: Paxil 15mg, Depakote 750mg, Ativan .5mg
Past RX: Paxil, Zoloft, Serzone, Depakote, Respirdol, Adivan
Posted 16 December 2008 - 02:56 AM
Unfortunately, mandatory mail-order maintenance medications... those are frustrating as well.
rx - lithium, risperidone, citalopram, vistaril and vitamins
Posted 20 December 2008 - 08:28 PM
I'm with Rabbit on this one. I hate using chains. I had to use the Walmart pharmacy for years when I went to school, and just... no. At home, in the ver commercial area I live in, we use a family owned pharmacy that does everything Rabbit said. Plus, I have an "account," so when I need a prescription, I never have to exchange money, I just say "Hey, can you please charge and deliver this?" Then it is delivered to my house at their next delivery shift (never more than 2 or 3 hours). It is absolutely *fabulous*. I feel quite spoiled by it, actually.
I refuse to use any chains. I strongly prefer and recommend a small family owned practice. I have been saved many times by the pharmacist who I am on a first name basis with. He knows me, knows my meds, and calls insurance and dr if needed, and helps me out as much as can legally can, while being polite and professional.
"Instant gratification takes too long." ~Carrie Fisher
"You're wrong! I do have feelings. I'm an actress! I have all of them." ~Elise Elliot (Goldie Hawn), 'The First Wives Club'
"The defects and faults of the mind are like wounds in the body. After all imaginable care has been taken to heal them up, still there will be a scar left behind." ~Francois de la Rochefoucauld
"It has been said that time heals all wounds. I do not agree. The wounds remain. In time, the mind, protecting its sanity, covers them with scar tissue, and the pain lessens, but it is never gone." ~Rose Kennedy
Posted 25 November 2009 - 06:02 PM
One emergency supply is one thing... but when you're asking for basically "freebies" multiple times because you and your doctor's office can't get your schedules to coincide, the pharmacy isn't there to play baby sitter. The cost of the medication is out of the business's pocket and giving an emergency supply on a pending authorization from an MD doesn't necessarily mean that the money will be reimbursed. What if you doctor decides they shouldn't renew that RX? what if the insurance doesn't pay for it you next fill?
Do you expect the pharmacy to dole out free samples as if they're the cosmetics department pushing minis of Pantene Pro V shampoo? And emergency supply is a courtesy, not a policy.
Even if it is not a controlled substance, there are policies governing the dispensing of anti-depressants, benzodiazepines, mood stabilzers etc... if you give a mentally unstable person a handful of free pills and they decide to take them all at once? Pharmacy's fault.
Posted 26 November 2009 - 02:55 AM
Meds: Remeron, Ranitidine, Simvastatin, Prempro, Ativan as needed
Past Rx: Lamictal, Zoloft, Prozac, Paxil, Effexor, Wellbutrin, Buspar, Celexa, Zyprexa, Seroquel, Risperidol, Xanax, Klonopin, Trazodone, Serzone, Lithium, Triavil, Tofranil, Haldol, Cogentin, Sinequan, Elavil, Valium, Desiprimine, Depakote, Neurontin, Thorazine, Tranxene, Ambien, Restoril, Fukitol, etc, etc, etc...
Posted 15 December 2009 - 02:15 PM
I have only had a worse experience one time somewhere else, a Hy-Vee in Iowa, where I'm pretty sure the guy made a judgment about me before he even talked to me. I'm not really sure exactly what that judgment was, but I got the feeling he thought I was some crack head trailer trash bimbo who was trying to scam him (I was really very sick and needed a refill of antibiotics for my daughter who takes antibiotics every day for the asplenia that accompanies her complex congenital heart disease. I looked like shit yes, but maybe, just maybe, it was from being a mother of three with a horrible sinus infection). He refused to give me one mixed amoxicillian and one unmixed powder, even though that's the way my insurance said it had to be filled, because it expires in 14 days after being mixed. Before I moved, I was getting it filled at a different Hy-vee and my pharmacist there filled one mixed and gave me three powders to mix myself. He didn't believe me, refused to call to confirm, and informed me that it was HIS PHARMACY and I informed him I would do business at a pharmacy that didn't have anything to do with HIM. Thank you and Fuck off.
Posted 15 December 2009 - 06:12 PM
Edited by Stars, 15 December 2009 - 06:14 PM.
Posted 23 December 2009 - 09:31 PM
Posted 29 March 2010 - 11:02 PM
Posted 30 March 2010 - 10:53 PM
NO ONE CARES.
Which is made perfectly *obvious* by your even bothering to respond to this thread.
right back at you.
Dx: Bipolar 1; GAD; Migraine w/ Aura; Migraine w/o Aura; Status Migrainosus
Rx: Alprazolam; Dihydroergotomine via IV Infusion; Flexeril; Lamotrigine; Latuda; Lithium; Metoclopramide; Midrin; Potassium Citrate; Prilosec; Promethazine; Riboflavin; Tizanidine; Verapamil; Vitamin D3; Zofran
Currently Shelved: Abilify; Amerge; Anaprox; Atenolol; BotoxBuproprion; Buspar; Cafergot; Cymbalta; Depakote; Di-Hydro-ergotamine, injected; Gabapentin; Geodon; Imitrex Tablets; Klonopin; Maxalt; Migranal; Namenda; Nortriptyline; Norvasc; Propranolol; Prozac; Risperidone; Relpax; Sansert; Sumatriptan injectables; Tegretol; Trazadone; Zoloft; Zolpidem; Zomig; Zonegran
GLENDOWER. I can call spirits from the vasty deep. HOTSPUR. Why, so can I, or so can any man; But will they come when you do call for them? -Shakespeare
I moderate Bipolar, Anxiety, Dissociative Disorders, Migraine, Chronic Pain, Seizures, NOS, Mood Stabilizers, Side Effects, Family Feud, Relationships, and I Still Have Issues
Posted 05 April 2010 - 08:34 PM
Last year, with my old psychiatrist, I had some problems getting refills from him (mostly cause he canceled appts... I was like WTF?!) and he was never available by phone. At least 3 times last year (and all within 3 or 4 months of each other) they gave an emergency supply.
I've also had two problems getting authorization from my insurance company and the people at Walgreens were totally cool with calling the ins. co. to sort things out. And they did it right away.
They are always really busy and the staff are always running around practically bumping into each other but they all manage to be cool. Well, except for the one pharmacist and the one cashier.
I see that my Walgreens is the exception though.
Edited by cgrace, 05 April 2010 - 08:35 PM.
dx: Mood Disorder NOS, Attention Deficit Disorder
rx: Lamictal 200 mg, Cymbalta 60 mg, Geodon 100 mg, Adderall XR 40 mg (am), Adderall IR 40 mg (afternoon)
Posted 15 November 2010 - 04:50 PM
Edit: It looks like the posts I was referring to are no longer here...so this post probably doesn't make very much sense.
Edited by Moil, 15 November 2010 - 06:46 PM.
Dx: Major Depressive Disorder...though I think the lithium may be hiding something other than the fact that it owes me money
Rx-AM: 3 X 20mg fluoxetine; 3 X 300mg Lithium Carbonate; Water
Rx-PM: 3 X 300mg Lithium Carbonate; Water
Tx: Elevated volume
Meds That Remain Only in Memory: Citalopram made my toilet and I too familiar; Sertraline is what they gave me in school > 10 years ago
Posted 15 November 2010 - 05:14 PM
I think every Walgreens is different and you can't generalize over the hundreds of locations they have.
Edited by notfred, 16 November 2010 - 02:59 PM.
Posted 16 November 2010 - 09:51 AM
Rx: Abilify 20 mg., Klonopin 6.0 mg., Restoril 30 mg. Cymbalta 120 mg. , Lamictal 400 mg., Cogentin 1.5 mg. Crestor 10 mg. hydrochlorothiazide 25 mg., Hyzaar 100/25 mg., domperidone 20 mg. and Levemir Insulin 40 units, Actos 45 mg.,Proprananol ER 80 mg., Hydrocodone/APAP 40 mg./4000 mg., tizanidine 1 mg., Fiorocet 3 mg.
Posted 16 November 2010 - 02:44 PM
The only time I dealt with walgreens was when my pdoc faxed a rx for zyprexa to the walgreens across the street from the CVS I use. They made me drive across the street to CVS, explain it to them, and make CVS call them so they could fax the rx to them instead of picking up the phone and doing it themselves. This was also the same day the dog bit me, so I wound up going to 2 urgent cares that day, CVS 3 times, and walgreens once