Becca Posted October 17, 2006 Share Posted October 17, 2006 So here is my ongoing saga with tmobile: In August, my phone quit working for no apparent reason. The inside screen just broke- I could answer incoming calls and talk and dial the numbers on my speed dial (the buttons were a little tricky so I couldn't really dial a whole number without seeing what I was pressing). I took the phone into a tmobile store and they said since it was under warranty they'd send me another one and I could send this one back to them and be done with it. They neglected to tell me they'd be putting a $10 s/h fee on my next bill, which was auto-withdrawn and overdrew my bank account. By $2. Because they didn't tell me they'd be charging me $10 for another phone, when this one broke for no reason. So I get my new phone at the very end of August. They neglected to tell me it was actually a refurbished phone from someone else. A few weeks ago it starts having problems with buttons- sometimes the buttons don't work. I am going to take it back to the store, and then miraculously it starts working again, so I decide to give it another shot. On Friday during a call with my sister the voice cuts out on my end. Phone operates normally, but people can no longer hear me on my end. I give it a day to see if it gets fixed, it doesn't, I freak out yesterday and end up having to deal with it today on my lunch hour. Luckily, tmobile is literally right across the street from my building. So I go over there and give them the phone and they say that since I "upgraded" to this phone the last time it broke they couldn't give me a different phone, only replace the one I had. And they'd have to ship it to me. Then they look at my phone and the stupid water indicator is on, so they say they can't do anything about it- even get me a new one of these phones- because it had "water damage." They then tell me I can use their phone to call customer service, but there's nothing else they can do. Customer service dicks me around for my entire lunch hour and then tells me I have to buy a phone at retail cost, no discount, because I'd just gotten this phone and that counted as my "upgrade," because the phone I had before that phone was no longer offered or supported. I have had the phone a month and I did not get it wet. It had problems from the beginning. Then the guy from the store tells me that the water damage indicator can change if you talk on your phone while it's raining, and that you should never do that. I look at him like he's a moron from another planet, because we're in Portland, Oregon and if it weren't raining here it wouldn't be October. It's basically cheaper for me to terminate my contract early and go to another company who will give me a phone for free. Tmobile sent me a used phone and charged me $10 for it (without telling me there would be a charge) which was kind of funky from the beginning. If I would have known it was used when I got it, I would have brought it back right away, but I thought it might just be something I was doing wrong or low battery time or something. And now that it's broken, I have to pay around $200 to get another one of THE SAME PHONE (yeah right) or more for a comparable phone that they're selling now (they're not selling my phone anymore, so it would probably be another broken refurbished one). So I got no lunch today because I spent the entire thing in there on the phone with customer service, who did nothing for me. I cannot afford a $200 phone. I can't afford a $200 cancellation fee. The actual cheapest option for me would be to wait and not have a phone until January, when I'm eligible for another upgrade. But that means I'll have to go 2 and a half months with no phone. I could buy one off of craigslist, but it won't have any sort of warranty and so if it breaks I'll be in the same situation. Plus, I can't get a hold of anyone on craigslist because I don't have a phone. And I have no phone and no way of contacting anyone on the "outside world" except for through the internet. And my life is otherwise in the toilet as well. So great. Just great. Super. I hope Catherine Zeta Jones breaks a toe. Link to comment Share on other sites More sharing options...
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