Loon-A-TiK Posted December 10, 2006 Share Posted December 10, 2006 at my gas station, we have these high tech cash registers that are touch screen, and not only talk to you and tell you the change to give the person, but also show you on the screen what change to give them. no problem there, even though it assumes a 3rd grade math level. anyway, this thing is so confusing. first we have these discount cards that you have to use outside at the pump to preauthorize the pump for it to work for you so you can pay inside when you're done, and this totally trips people out. then they have the option to use their discount or not, and that is too difficult as well. then they can use a credit card outside or pay inside...way too many choices, and they have to read to know what bottons to push. very complex! enter me, poor gas station clerk. i have to deal with the mess all this creates at the pumps. every other second i'm getting a call for help and have to go outside (in the fucking cold) to help morons use the pumps. usually it is just a matter of being patient and waiting for the thing to authorize. but people need it NOW. then they give me 5 payment methods, and don't know how much was left on their gift card, and btw, they'd like to NOW use their fuel discount that they never told me they had, AFTER i've already rung up their order. no way to go back on a fuel purchase! then they get mad and want to call corporate. fine by me. i just work there. so figuring out how to use these 5 different payment methods is a job and a half in itself. all these buttons on the register are confusing. what order do i press what in? when do i scan their card and make sure they get their discount? how do i jump from cash, to gift card, to credit? and then people want cigars and cigarettes, and since i don't smoke i know nothing about menthol ultra light 100s in a box, so i'm wandering around looking for all the cigarettes that are right in front of my face. in short, it is very frustrating! this is just a rant! thanks for listening! btw- i feel like a complete idiot dealing with that register. i've figured out how to go back on fuel transactions by doing a fake transaction after the fact, but only with cash. BUT- i know how to use the pumps! i bought gas at our store as a customer last week and used the pump just to see how difficult it is. a child could do it. i don't understand some people's malfunction. but they may not understand my register malfunctions.. Link to comment Share on other sites More sharing options...
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