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Unable to enter safe mode


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My dad's computer has been infected ;) I can not run any anti virus software. When entering safe mode the computer restarts after showing the files it loads. Windows update is not possible either. It states that a needed service is not running, I checked and it is started. Before I simply reinstall windows, anyone has any better ideas? And no linux is not a option, some people only use windows. Hmm, I'm having formatting trouble again. Line breaks don't work.

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  • 2 months later...

My dad's computer has been infected ;) I can not run any anti virus software. When entering safe mode the computer restarts after showing the files it loads. Windows update is not possible either. It states that a needed service is not running, I checked and it is started. Before I simply reinstall windows, anyone has any better ideas? And no linux is not a option, some people only use windows. Hmm, I'm having formatting trouble again. Line breaks don't work.

Insert the xp installation disk and use the repair feature. If that doesn't work reboot and use the system restore feature to restore the pc to a time prior to the date the problem occured.

If you don't have the xp installation disk you can create a recovery disk from another pc running xp, follow the instructions here:

http://www.ehow.com/...overy-disk.html

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