Spike Posted October 20, 2005 Share Posted October 20, 2005 thanks to some really smart folks here and at the geek forum I found, this damn thing is still can't say working more like it's trying to go on disability I'm just grateful for the times it does do what it's supposed to do-Not Crash! glad to be back and able to post it's no fun to read and not be able to respond 'cause I got the BSOD if I did Spike Link to comment Share on other sites More sharing options...
InfoNut Posted October 20, 2005 Share Posted October 20, 2005 It's not so much that I get to USE the computer, but more like I'm just along for the "ride" that is the Windows experience. And if I can somehow manage to accidently get some work done along the way, so much the better. Link to comment Share on other sites More sharing options...
Spike Posted October 20, 2005 Author Share Posted October 20, 2005 yep, I feel like this is a Dell Demon that allows me occasional hands on and likes to surprise me when it's going to "take a nap" aka BSOD spike Link to comment Share on other sites More sharing options...
Sulu Posted October 20, 2005 Share Posted October 20, 2005 Spike, glad to hear the Dell Demon is letting you partake, even if it is just on a part-time basis. Sulu Link to comment Share on other sites More sharing options...
SunshineOutside Posted October 20, 2005 Share Posted October 20, 2005 Spike, My Dell computer has been down for over two weeks! I am so glad to be up and running. I felt lost without it. Especially without my support. I look forward to catching up with you soon. I still don't have my email up and running. Maybe tomorrow. I can only do one thing at a time these days although I'm doing pretty well. Have missed you! Rhonda Link to comment Share on other sites More sharing options...
Spike Posted October 23, 2005 Author Share Posted October 23, 2005 This damn demon Dell is driving me nuts oh, I already am so does that mean it succeeded? try to post and get kicked off or the post doesn't show or the thing dies and takes me forever to get it up again I need to win the lottery! Not even the big one, just enough to get a new computer, pay off my bills, move to the country, set up trust funds for the kids and grandsons maybe I do need to win the big one RATS! spike Link to comment Share on other sites More sharing options...
Sulu Posted October 23, 2005 Share Posted October 23, 2005 Spike, there is a $32 million lottery here in Ontario to be drawn on Wednesday. Link to comment Share on other sites More sharing options...
AuburnSunshine Posted October 23, 2005 Share Posted October 23, 2005 You guys just had to get me started on Dell, didn't you? I have always loved Dell because of their "excellent" phone technical service. However, now the tech calls are all answered by people whose first language is not English...and I have become SO frustrated with Dell because of it. Do you know how hard it is to describe something wrong with this thingy when I hit it and I get a funny sound to someone who doesn't speak English well? It's frustrating for me; it's frustrating for them. Plus, they've had SO many people who are frustrated with them that now they're getting snippy and rude. Dell reported that it had received so many complaints it was bringing it's technical service jobs back to the U.S....but hmmm, that happened for all of about a month. Calls now go back overseas and the frsutration is building again. PLUS PLUS PLUS...I just had to buy a whole new sound system for my new computer because I lost all the cables during my move last year. That didn't bother me as much as when I received the box just yesterday and it's marked "Made in China." So here we have a company that has made a "commitment" to keeping all its manufacturing and technical jobs in the US. I'm sending an email to Lou Dobbs on CNN...he is SO against outsourcing U.S. jobs. Link to comment Share on other sites More sharing options...
Niz Posted October 23, 2005 Share Posted October 23, 2005 However, now the tech calls are all answered by people whose first language is not English...and I have become SO frustrated with Dell because of it. Do you know how hard it is to describe something wrong with this thingy when I hit it and I get a funny sound to someone who doesn't speak English well? It's frustrating for me; it's frustrating for them. Plus, they've had SO many people who are frustrated with them that now they're getting snippy and rude. <{POST_SNAPBACK}> Amen to that I know exactly how you feel. I've got a Dell, and they used to have GREAT tech support, but now whenever I call up there, I get some guy who barely knows English. It's not MY fault I can't understand what he's saying, but he still gets so irritated when I ask him to repeat himself. So usually if I have a problem with my computer, I'll see if I can't get one of my computer whiz friends to fix it first. Link to comment Share on other sites More sharing options...
ldo Posted October 24, 2005 Share Posted October 24, 2005 If you're considering a new computer, you'll have to back up all the data you want to keep. If you do that, then try a system restore and reload all the software on your old computer. That would take a long time on my new computer, with XP, but my old computer ran Windows 98. I figured I had to sanitize it, and I wanted it to be immediately usable for the next owner, so I took the old disk that came with it and did a reinstall. Then it ran nice and fast again. HP support seems to be either overseas or Canadian. SOME of the overseas people (who I suspect are Indian or Pakistani) are fluent enough and clever enough that it's no problem. However, sometimes the combination of a phone connection that's not great combined with the language dificulties can make things hopeless. I prefer it when I get the Canadians. We understand each other well and the connection is almost perfect. However, I can still tell they're Canadians by the amusing accent and the very slightly different vocabulary. (ex: postal code instead of zip code). The best guy I spoke to was actually overseas, or at least sounded like it. Link to comment Share on other sites More sharing options...
synthetic Posted October 24, 2005 Share Posted October 24, 2005 Ya'll got suckered by the Dell marketing machine. They are really good, so don't feel too bad. The organization I worked for bought Dells out the ass because they were cheaper than HPs and IBMs. Those were pretty much the three choices. Only problem is that there is a reason they are cheaper. They skimp on parts and their service sucks. They put cheap components in their machines and then they give you the run around when they don't work. We had one file server that keep crashing (Windows server, BTW). They replaced just about every part twice and it still kept crashing. So my advice for all those listening is to buy from a local vendor. If their parts are crap, you know where you can find them and usually you will get better service. Kind of hard for them to outsource to a foreign country. And if you have the money, buy a Mac. Or if you have the courage, use Linux. Link to comment Share on other sites More sharing options...
AuburnSunshine Posted October 24, 2005 Share Posted October 24, 2005 Ya'll got suckered by the Dell marketing machine. Link to comment Share on other sites More sharing options...
ldo Posted October 25, 2005 Share Posted October 25, 2005 If they're like HP, they contract that out. I know that the guy who fixed my computer was talking on his cell phone to someone about a Dell or Gateway (or whatever it's called, the one with cow spots on box). By his (slight) accent, he's an immigrant, but his English was excellent, he was polite, and he seemed to know what he was doing. I don't recall where he's from, if I ever knew. Link to comment Share on other sites More sharing options...
InfoNut Posted October 25, 2005 Share Posted October 25, 2005 Spike (or anyone), feel free to PM me if you need some advice or help. I've been in IT since 1986, and although I have a blistering hatred for Windows, I understand it very well. Come to think about it, that's why I have a blistering hatred for windows. I worked in a call center (tech support) for several years, (although that was some time ago) and can probably help with hardware questions as well. Anyhoo, if I can help I'm more than happy. I.N. Link to comment Share on other sites More sharing options...
synthetic Posted October 26, 2005 Share Posted October 26, 2005 The problem here is that you sound as if you know about computers and what you're doing. For those of us who don't we're out in the rain whistling Dixie all by ourselves. There's a major problem here that was overlooked (or it least it's major to me) and that is the outsourcing of so many US jobs. I really don't know what bothers me more about Dell's current tech support...the fact that the person is in another country and I can't converse with him/her or the fact that the person in in another country and someone in the US doesn't have that job. <{POST_SNAPBACK}> The outsourcing thing annoys me too, especially since there is a decent chance the whole IT industry is going to be outsourced. Link to comment Share on other sites More sharing options...
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