Jump to content
CrazyBoards.org

Being bipolar & working in customer services


Recommended Posts

I have recently started a new job (yay) where part of the job involves interacting with customers in a library environment (so not sales-centered).

 

I am naturally a very shy person (perhaps due to my social anxiety) until I get to know people and I was wondering if there are any of you out there with any useful tips on how to overcome this in a work situation.

 

I am enjoying all aspects of my job and the people I work with are nothing but friendly and helpful. However I am kind of scared of the customers because my training has only been very basic and I am still very slow and requiring help from others.

 

I hope to excell in this job once I get into the flow of things however at the moment I am flailing and it shows.

 

How can I better convey a confidence which I don't necessarily have? I feel like I should be taking acting classes...;)

 

 

Link to comment
Share on other sites

One way to to build confidence is exposure. Meaning: the more you interact with people the less scared you will be.

I also started a new job, and I am experiencing more confidence each time I go to meetings, talk to people, etc.

Good luck!

Link to comment
Share on other sites

I just say, "sorry I'm so slow, I'm new at this." Seriously, no one has ever complained or acted angry when I have done so. If you get flustered, it will take you even longer. If you feel like you are taking too long, just tell them you're new.

Link to comment
Share on other sites

I have been in customer service for 7 years. My first job was waitressing when I was 18, and at the time I had very severe social anxiety & Selective Mutism. I am now 25 and work as a retail specialist & I am searching for bartending jobs ATM. And for all honesty, I agree with Cookie. Granted, when my social anxiety was at its highest when people told me about "exposure therapy" I wanted to punch them in the fucking face. However in those 7 years in nothing but customer service, I have not only been able to simply know how to interact with people & have also started to master and enjoy it. Which if you knew me 7 years ago, that is shocking.

 

As well, in the meantime of getting comfortable in your setting and learning how to interact with customers, using the line "oh, im sorry! I am new so please be patient. *smile* *giggle*" works like a charm!

Link to comment
Share on other sites

Just be honest with people. You are new. You don't know everything there is to know about your job yet, and nobody should expect you to at this point. Nobody has a problem with somebody new kind of stumbling a little, as long as you know when to ask for help. Just about everyone who comes to you as a customer will have been the new person at their job before. You'll be great.

Link to comment
Share on other sites

I agree that it's exposure and practice that will get you there eventually. But the thing is you'll be slower to get the hang of it because of your anxiety, so you have to be prepared for some awkwardness and bumps in the road. Just try to roll with it and take it in stride - it's not the end of the world, and confidence doesn't happen overnight. One way I dealt with it was to tell people it was my first day every time I seriously stumbled - no matter how long I'd been working there. That actually worked pretty well.

Link to comment
Share on other sites

I worked in customer service for a good 9 years or so. I also found that if you are honest with customers, aka "I'm new and apologize for the delay." (or whatever you want to say) At my last retail job we even had to wear tags that said "I'm new." I don't know if that is an option for you but you could ask.

 

And it seems like a good customer service job to start out with at least that you have. I mean, I always find the library calming. It isn't high paced demanding like fast food or a retail store. Sales can be difficult. I couldn't handle it. Yucky. I know some people love it though.

 

Anyways good luck to you and it's great that you have found a job that you like! That's not always easy!

Edited by Wonderful.Cheese
Link to comment
Share on other sites

I am the last person that should be posting, because honestly I have no advice. Customer Service jobs are what really triggered extreme anxiety which in turn triggered extreme depression and rapid cycling.

 

I truly think there are 2 kinds of people: Those than can do Customer Service, and those who cannot, or should not, for the good of their health. I fall into the latter category, but unfortunately it took me years to come to terms with this. 

 

All I can say is don't pressure yourself. If you get anxiety handling the general public, give yourself a break. I pushed myself to the limits and had a nervous breakdown. My mind just crumbles and implodes under pressure. If it turns out you don't handle customer service oriented jobs very well, don't blame yourself or be hard on yourself for it. Its not your fault. If you succeed in overcoming your apprehensiveness, then I applaud you and encourage you!

Link to comment
Share on other sites

Thanks for all the support folks! You have a lot of customer services experience between you all and I find that very encouraging. I'm still struggling with anxiety but I'm getting used to the customers and viewing each situation as a learning experience rather than a stress trigger. I'm lucky in that it's a low key environment and I'm working behind the scenes some of the time. Thanks for sharing your stories with me!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...