Wonderful.Cheese Posted May 26, 2014 Share Posted May 26, 2014 Ok. I can handle things. Like not being called back. Poor treatment. Inefficiency and inadequacy. Idiocy. I don't know. Sure I get mad but I can handle it. But they KNOW we order through mail order pharmacy because it is WAY cheaper. I'm not a new patient. I've been going through the county clinic for at least 8 years by now. Well they just changed their med room into an "official" pharmacy. And my stupid fucking idiot pdoc wrote my last prescriptions for 30 days. And he stupid fucking idiot nurse did not use mail order pharmacy. 1. Mail order is 90 day supply only 2. They used their own med room pharmacy instead of mail order 3. They did not inform me of this SO, why does it matter? Well our account was just charged $400 nearly for a month of abilify. @&$:/$!!!!! I'm livid. We are in the process of buying a twin home. We don't have that extra money right now. Never would anyways. Did I mention I'm livid? And they are closed today for the holiday. And I'd imagine we will never see that money back because we have ALREADY BEEN CHARGED. It may just overdraw our account this month. I'm ready to scream! I'm getting more and more manic too and this is not helping matters. Also pdoc won't help me til end of June when I see him. No med changes over the phone. Does he want me to end up in the stinking fucking psych hospital? I swear I will punch him in the face if I end up there. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 26, 2014 Author Share Posted May 26, 2014 $400 is more than half of my monthly SSDI. Link to comment Share on other sites More sharing options...
Stickler Posted May 26, 2014 Share Posted May 26, 2014 Oh fucking hell! Grr! Link to comment Share on other sites More sharing options...
bpladybug Posted May 26, 2014 Share Posted May 26, 2014 that is terrible and what they did seems to be a conflict of interest disgusting Link to comment Share on other sites More sharing options...
malachite Posted May 26, 2014 Share Posted May 26, 2014 That's fucking awful, cheese. They KNEW you used a mail in pharmacy. I find their actions devious or just plain stupid. I would ask them to reimburse the 400 dollars-it's a long shot, but that's a ton of money, and they fucked up. You have every right to be livid. Link to comment Share on other sites More sharing options...
San Posted May 26, 2014 Share Posted May 26, 2014 That's terrible! You need an advocate. They should NOT be able to do that without pre-authorization. Link to comment Share on other sites More sharing options...
WinterRosie Posted May 26, 2014 Share Posted May 26, 2014 Can you complain to the program director? Link to comment Share on other sites More sharing options...
MrTastybutt Posted May 26, 2014 Share Posted May 26, 2014 That's awful! I'm sorry you're going through that. Link to comment Share on other sites More sharing options...
shesellsseashells Posted May 27, 2014 Share Posted May 27, 2014 The clinic should not have filled the prescriptions at their pharmacy nor charged you for them without your authorization. Did you ever sign paperwork allowing them to do this? You may be able to successfully dispute a credit or debit card charge if not. You may also be able to have a withdrawal from your checking account reimbursed if it was drafted directly from there--your bank's customer service folks should be able to help you. If you did not authorize the charge and the clinic refuses to refund you you have a right to dispute the charge and will most likely have the dispute settled in your favor. I'm so sorry this happened, Cheese. It is beyond ridiculous. Link to comment Share on other sites More sharing options...
mellifluous Posted May 27, 2014 Share Posted May 27, 2014 Your care team does suck. I wish I knew how to resolve this so you'd not endure the additional stress but I don't. I do wish you well though. Much love x Link to comment Share on other sites More sharing options...
melissaw72 Posted May 27, 2014 Share Posted May 27, 2014 The clinic should not have filled the prescriptions at their pharmacy nor charged you for them without your authorization. Did you ever sign paperwork allowing them to do this? You may be able to successfully dispute a credit or debit card charge if not. You may also be able to have a withdrawal from your checking account reimbursed if it was drafted directly from there--your bank's customer service folks should be able to help you. If you did not authorize the charge and the clinic refuses to refund you you have a right to dispute the charge and will most likely have the dispute settled in your favor. I'm so sorry this happened, Cheese. It is beyond ridiculous. I agree with all of this. Link to comment Share on other sites More sharing options...
San Posted May 27, 2014 Share Posted May 27, 2014 seashells has a good point. Call the bank and say there was an unauthorized transaction. If you do online banking, have it open so you can tell exactly from what and how much. I'm sorry you're going through all of this. What a rotten doc, and pharmacy. Link to comment Share on other sites More sharing options...
WinterRosie Posted May 27, 2014 Share Posted May 27, 2014 You can also report the pharmacy to consumerist.org - they can tell you if you should talk it to the BBB or not. They can also draw attention to it so that money that should be refund will be where it otherwise might not be. Link to comment Share on other sites More sharing options...
lysergia Posted May 27, 2014 Share Posted May 27, 2014 that is really horrible Cheese! i'm glad you got some good advice here about how to get your money back. that was just inexcusable of them. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 27, 2014 Author Share Posted May 27, 2014 Thank you guys for all the support and wonderful suggestions. Husband and I are going there this afternoon. I hope I can keep my cool partially at least. Thanks again. Link to comment Share on other sites More sharing options...
shesellsseashells Posted May 27, 2014 Share Posted May 27, 2014 Let us know how you make out, Cheese. I'm rooting for you! Link to comment Share on other sites More sharing options...
San Posted May 28, 2014 Share Posted May 28, 2014 I hope all goes well, glad you're bringing your husband with you. Hopefully it gets solved ASAP. That's a LOT of money for them to take. I can't believe they did that behind your back. That's criminal! Link to comment Share on other sites More sharing options...
melissaw72 Posted May 28, 2014 Share Posted May 28, 2014 Thank you guys for all the support and wonderful suggestions. Husband and I are going there this afternoon. I hope I can keep my cool partially at least. Thanks again. How'd it go? Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 28, 2014 Author Share Posted May 28, 2014 Well the main pharmacist nurse was not there yesterday. My husband is asleep now (he works early early so he naps now). I will find out if the nurse called my husband today when he awakens. I will update ASAP. Thanks again everybody. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 29, 2014 Author Share Posted May 29, 2014 Well. I'm doing it. I'm breaking free from the sucky care team at the county clinic. I've put in calls to two places to see if they are taking new patients. I am so beyond fed up with the damn clinic. I'm feeling hopeful for the first time in a while. I hope one of those places are taking new patients. They are denying me my groups and saying I won't need a case manager or the team in a while. So why am I sticking around for a crummy pdoc? Also, they are saying I might not even get a pdoc and use my therapy skills. Wtf?!?!?! I'm beyond freaked out by this. It's not a guarantee but they are focusing on independence. Which is not a bad thing. But I need a pdoc and meds for life. I know I do. Link to comment Share on other sites More sharing options...
hagar Posted May 29, 2014 Share Posted May 29, 2014 Wtf?! Personally, no amount of "therapy skills" has been able to help me when I'm psychotically manic and out of my fucking mind. I need to have my sanity in order to employ skills. I'm glad you're looking for new places, Cheese. I really, really hope you find a better place. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 29, 2014 Author Share Posted May 29, 2014 I know!!! How can a psychotic or manic person use their will power to "get over it." That's backwards thinking. I agree that you need to be somewhat stable at least to employ those skills. Thanks for the validation Hagar. I needed that. Link to comment Share on other sites More sharing options...
shesellsseashells Posted May 29, 2014 Share Posted May 29, 2014 Just ridiculous, Cheese. I'm glad you're looking for another team. Knowing that you'll be seeing your pdoc for a long time to come makes it so important to have someone you respect who has your best interests at heart. Grrrrrrrrrrrr. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 29, 2014 Author Share Posted May 29, 2014 Thanks shells!! I got in with a good looking place on July 9! She is a psych NP. She works with the main pdoc there. It is a tele-conference Skype thing I guess? As she is in a different town. They said if I don't like that then I can switch to the pdoc who is a male. They didn't give me any grief about already having care or anything. They were very nice on the phone. The other place I called was full. Do I keep my appointment with my current pdoc in June? I'm not sure what I should do regarding that. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 29, 2014 Author Share Posted May 29, 2014 As tempted as I am to just cut ties with the county clinic RIGHT NOW, I think I should keep my pdoc appointment with current pdoc just in case this place is a whack-a-doodle joint. I have high hopes though as I just read the main pdoc was a former CEO of the most popular psych hospital in town. I kind of remember him I think. He would work as a tech if they were short people. How many CEO's would do that? Not many!!! If this is the guy I remember I would be lucky to just be under his care if only through his psych NP!!! Link to comment Share on other sites More sharing options...
jt07 Posted May 29, 2014 Share Posted May 29, 2014 If it were me, I'd keep the appointment with my current pdoc until I was sure that I was moving. It's not a good idea to burn bridges until you know you have found a good place. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 29, 2014 Author Share Posted May 29, 2014 If it were me, I'd keep the appointment with my current pdoc until I was sure that I was moving. It's not a good idea to burn bridges until you know you have found a good place. Thanks JT. This is what I was thinking. It would be too impulsive of me if I burned bridges too fast. Link to comment Share on other sites More sharing options...
Stickler Posted May 29, 2014 Share Posted May 29, 2014 I hope the new place works out, we know very well the place you have been going is wretched. Link to comment Share on other sites More sharing options...
Wonderful.Cheese Posted May 30, 2014 Author Share Posted May 30, 2014 I hope the new place works out, we know very well the place you have been going is wretched. Thanks stickler! You are so right on! Link to comment Share on other sites More sharing options...
melissaw72 Posted May 30, 2014 Share Posted May 30, 2014 Also, they are saying I might not even get a pdoc and use my therapy skills. Wtf?!?!?! I'm beyond freaked out by this. It's not a guarantee but they are focusing on independence. Which is not a bad thing. But I need a pdoc and meds for life. I know I do. This would freak me out too. I am at the highest level of independence I can be right now, and if someone was pushing for more it would really bother me, and probably make me feel invalidated too about my life (even though I know in my heart that I am where I can be now without stuff like hallucinations, extra stress, etc being there). Link to comment Share on other sites More sharing options...
shesellsseashells Posted May 30, 2014 Share Posted May 30, 2014 I agree with jt, get to know your new team before you fire your current one, just to be on the safe side. I am so HAPPY that you've found a new team! I hope they give you the treatment you need and deserve. Link to comment Share on other sites More sharing options...
writehellarandomshiny Posted June 12, 2014 Share Posted June 12, 2014 I'm sorry you had this experience! Were you ever able to straighten out the money issues? Link to comment Share on other sites More sharing options...
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